Privacy policy

When you request an offer or contact us, we collect: your name, phone number and email address; the property address and the details you give us about it (such as bedrooms, reason for selling and timescale); and information you provide by phone, email or post. Calls to our line may be recorded for training and quality purposes. We do not knowingly collect information from anyone under 18.

We use your personal information to facilitate the sale of your property, and to communicate with you about your sale. We use it to provide customer support and respond to your enquiries. Where a sale proceeds, we pass what is needed to the independent, SRA-regulated solicitors involved in the process. We may share details of the property itself — never your personal contact details — with investors or purchasers who may be nominated to take the transfer, as set out in our offer agreement. And we use your information to comply with our legal obligations and regulatory requirements, including anti-money-laundering rules.

Our lawful bases under UK GDPR: performance of a contract (or steps taken at your request before one); our legitimate interests in operating a property-buying business; legal obligation; and consent, where we rely on it — which you can withdraw at any time.

We never sell your details. The only people who ever see them are those needed to make your sale happen: the independent SRA-regulated solicitors acting on your sale, and the trusted service providers behind our website, forms and communications. If you enable analytics cookies, Google processes usage statistics for us — see our cookies page. Beyond that, we share information only with professional advisers or authorities where the law requires it.

We will retain your personal information only for as long as necessary to fulfil the purposes for which we collected it in line with UK GDPR, including for the purposes of satisfying any legal and accounting requirements.

Typical retention periods — enquiries: up to 2 years. Completed purchases: at least 6 years, to meet our legal and tax obligations, including anti-money-laundering record-keeping.

Under UK GDPR, you have the following rights regarding your personal information, in certain circumstances: the right to access your personal data; the right to rectify inaccurate or incomplete data; the right to erasure (the "right to be forgotten"); the right to restrict processing; the right to data portability; the right to object to processing; and the right to withdraw consent where processing is based on consent.

To exercise any of these rights, contact us at .

Right to complain. If you are unhappy with how we use your personal data, you can contact the Information Commissioner's Office (ICO): www.ico.org.uk · 0303 123 1113.

If we update this policy, we will post the new version on this page with a new date.